Much like field service applications, mobile sales applications help to provide better customer service in any location.  Equipping your mobile sales force with handheld devices means that they have all of the information they need to close a sale in the palm of their hand.  According to the Intermec white paper Top 3 Questions for Mobile Computer Purchases, organizations using mobile field service solutions are reporting meeting 22 percent more sales targets, resolving problems 21 percent faster and increasing service revenues by 18 percent.  That must be why the number of organizations utilizing mobile solutions has been increasing each year.  Currently, when your sales force enters the field they may not have all of the resources they need to satisfy the customer, but with a mobile computer and access to a wealth of information, they’re sure to impress and satisfy customers throughout the day.  Your mobile sales force can instantly access inventory records to assure a sale and can even provide photos of merchandise to unsure customers.  With a variety of handheld devices to choose from there is something perfect for every type of organization.  You can combine the power of a cell phone, computer, PDA, and barcode scanner or imager, or whatever combination is best suited for your workforce.  But you may want to read the entire Intermec white paper at the above link for a few pointers about purchasing mobile computers.  If you have any additional questions about mobile sales software or hardware please feel free to contact me at ehodges@barcode.com.

Supplying mobile computers equipped with service tools to your field technicians is one of the best ways to provide faster response times, increased productivity and more time with customers.  Mobile computers and field service software provide your field technicians with real-time access to resources and information, allowing them to be more responsive to your customers.  No matter what the location, if your technicians have a mobile computer and software connecting them to the main office they can:

• Order replacement parts
• Record services performed
• View and update customer information
• Capture signatures to verify service was completed
• Process payments and issue receipts

You can also stay connected to your field service workers by choosing a mobile computer that integrates wireless communication, this can lower cell phone costs and enables workers to receive emergency calls at any location.  If this sounds like an application you could use, a software package perfect for your field service needs is CaptureSoft’s Service Call; it can provide all of the above benefits and combines three separate elements to users.  Field workers are provided one program for their mobile devices and two other programs are provided for use back at the office, making Service Call an all-in-one solution.  Click here for more information about Service Call and the three components it offers, as well as demos, videos and options to purchase.